Start your journey with Webex

Let's get started on your journey.

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When you're planning a trip, the first thing you do is decide where you're going. You then pack your bags, grab a friend, and embark on your adventure. Much like your trip, you'll plan out your journey with Webex.

This page is full of tips to help you get the most out of your Webex experience. Use your go-to guide to help you navigate your adoption journey—from onboarding to adoption and everything in between.

Webex - mobile

Take a look at
your journey

As you move through your journey, you'll want to adopt our change management approach to harness the full power and possibility of your Webex investment.

Plan

Onboard and implement

We’ll help you plan for success, set attainable goals to drive your business outcomes, and show you how to deploy and implement Webex.

Launch

Use, engage and adopt

Once you’ve implemented Webex, you’ll move on to onboarding users. Don’t worry, we’re here to help you identify early adopters, leverage key business metrics for adoption, and more.

Grow

Optimize and build champions

Here, you'll focus on driving adoption by highlighting everything Webex can do. We’ll share all the new features, upgrades, and capabilities with you to pass on to users so you can maximize your Webex investment.

Our approach to adoption

You'll rely heavily on your people, process, and platform to drive adoption. We'll help guide you by leveraging them through your journey.

Using Webex device

People

Assign a team to lead the charge in driving Webex deployment and adoption through advocacy, change management, and buy-in.

Using Webex device

Process

Communicate clear processes to your organization and share the value of Webex with use cases and continual campaigns to help increase user adoption.

Using Webex device

Platform

Use the right tools to support your people and processes. Set up support teams, ensure technical readiness, and track progress towards your goals.

Navigate your journey

First, the planning stage, then launch, and lastly, the grow stage. It's time to start your journey. We'll act as your map and guide you to where you want to be—adding the necessary stops along the way.

Plan: Onboard and implement
The first part of your journey is onboarding Webex.

It's crucial that you define your business outcomes and plan for your implementation, especially integrating Webex into your existing technical ecosystem.

There are four milestones you'll want to meet in this stage of your journey:

  • Define your vision for Webex
  • Engage with executive sponsors
  • Configure your services in Control Hub
  • Prepare for launch

Launch: Use, engage, adopt
After implementation, you'll onboard your users. Whether you're setting up their accounts, making usage a habit, or giving users their first "Ah-ha!" moment, you'll want to empower them throughout this phase.

There are four milestones you'll want to meet in this stage of your journey to help your users get the most out of Webex:

  • Onboard users
  • Create excitement and host adoption events
  • Recognize and reward champions
  • Help users meet their intended use cases

Grow: Optimize and build champions
Now that you’ve reached the growth phase, you'll want to promote the value of Webex even more.

You want to make sure your users love Webex and continue finding ways to use it every day to help them be more efficient.

There are four milestones you'll want to meet in this final stage of your journey:

  • Roll out new features and services
  • Discover new Webex capabilities
  • Celebrate and share success stories
  • Join the Webex Ambassadors network

Conquering hurdles along the way

We created milestones to make it easy to see if you're tracking towards your adoption goals. So, if you're not where you want to be, we'll help you get back on track.

Lack of user awareness

When you hit this hurdle, revisit your communication plan, or consider gamifying adoption. If you've got champions, leverage them as well to get the word out about Webex.

Unclear use cases

A common roadblock is users not understanding how to incorporate Webex into their daily workflows. Share best practices or uses cases they can relate to in their role.

Lack of sponsorship

Executive sponsors are vital in driving Webex adoption. Prepare them and define their responsibilities well so they feel equipped to succeed. Action plans are great too!

Track your success

When you started this journey, you set attainable business goals and made a plan to achieve those goals. As you move through your journey, check in and see how you're tracking towards your goals. You'll want to track usage, business outcomes, and internal success stories.

Continued support
along your journey

You've come so far on your adoption journey, but we know it doesn't end there. We're here to support you with 24/7 resources, classes, and an entire library dedicated to adoption.

Technical resources

From preparing your environment to technical readiness, we’ve got the technical resources to help you deploy and implement Webex.


Classes and training

Our live and recorded classes and training cover everything from the basics to more advanced techniques for our Webex pros.


Adoption Resources Library

We want your adoption journey to be seamless, so we’ve gathered our best adoption resources in a library that you can access at any time.


Essentials.webex.com

Essentials.webex.com has answers to nearly any question you could have about Webex. Check it out whenever you need a little help.


Help and communities

Have a question? Our robust Help Center has thousands of help articles or you can visit the Webex Community to engage directly with admins and end users alike.